General
The terms and conditions apply to the use of all the H.A.G. Import Corpn (Australia) Pty Ltd websites. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions).
Please note, these terms and conditions can potentially change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites.
If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.
The following terms and conditions will apply between you and H.A.G. Import Corpn (Australia) Pty Ltd, when you purchase an item from www.loveannax.com.au. The terms do not affect your statutory rights.
- Your contract for purchases made through maxwellandwilliams.com.au is with H.A.G. Import Corpn (Australia) Pty Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
- You must be eighteen years old or above to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
- You warrant that all details you provide to maxwelllandwilliams.com.au for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
- You agree that e-mail can be used as a long-distance means of communication.
- If there are any changes to the details supplied by you it is your responsibility to inform H.A.G. Import Corpn (Australia) Pty Ltd as soon as possible.
- It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
- H.A.G. Import Corpn (Australia) Pty Ltd reserves the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
- you fail to make payment to us when due
- you breach any of our terms and conditions
- when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
- we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.loveannax.com.au
Delivery
- If an incorrect address is given at the time of ordering and an order is required to be reposted due to a fault by the Customer, it will be at the customers expense to re-send the order.
- H.A.G. Import Corpn (Australia) Pty Ltd is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by H.A.G. Import Corpn (Australia) Pty Ltd (as notified to the Customer) in relation to date and time of delivery. H.A.G. Import Corpn (Australia) Pty Ltd shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.
Payment
- loveannax.com.au accepts the following credit cards:
Visa, Mastercard and American Express.
Cancelling your order
- If you have submitted your order and received your confirmation email from loveannax.com.au, you may not change your order once it has been invoiced. Please email your order cancellation request marked ‘URGENT CANCELLATION’ to customerservice@loveannax.com.au Please ensure you list your name, address and order number in the email.
- If you wish to cancel your order and your order has already been dispatched from our warehouse, you will need to wait until you receive the product and then follow our Returns procedure.
- Once we’ve received notification from you that you wish to cancel an order and it has not been invoiced, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 3 business days of your order cancellation.
Exchange procedure
- H.A.G. Import Corpn (Australia) Pty Ltd will be happy to honour our obligations under the Australian Consumer Law if any product is damaged, faulty or incorrectly shipped through any circumstance that is in our error.
Privacy
- H.A.G. Import Corpn (Australia) Pty Ltd will not pass on your personal or credit card details to any third party.
- We will never ask for personal details via email. If you receive an unsolicited email asking you for your loveannax.com.au log in details, please contact our Customer Service team immediately.
40% off everything
40% off everything is valid on all products. Cannot be used in conjunction with any other offer. Offer available online. Offer available for a limited time